Mazda Service: What you need to know

Mazda: An Overview

Mazda is a big name from Japan. It is a reputed name in the automotive industry. Mazda Motor Corporation came into existence on January 30, 1920, and will be completing a century of its service in 2020. Just a few months left to achieve a milestone, Mazda Motor Corporation is proving itself worthy of every claim that it makes. The brand “Mazda” has earned name and fame in the world of the automotive industry by the launch of many vehicle models, for personal as well as commercial use. The company started its journey as the manufacturer of three-wheeled trucks. North America is one of the major markets that Mazda caters.

Mazda’s Global Service

Mazda has so far sold millions of vehicles worldwide and rendered such a remarkable service to its customers that an owner of Mazda vehicle feels pride in owning this brand. Many top automotive manufacturers have also partnered with Mazda in its journey of success. Mazda partnered with Ford Motor Company of the United States during the period 1974-2015. It signed a long-term partnership agreement with Toyota company of Japan in May 2015.

Mazda in the United States

When Mazda has launched its automotive models in various countries, the service was a major issue because Mazda can’t operate its offices in every country where Mazda vehicle models are moving on the roads. Mazda service is flawless. Take an instance of North America, the region having the biggest markets of Mazda vehicles. Let’s have a look at Mazda models in North America.

1. In the compact car segment, Mazda3 is successfully operating since 2003

2. In the midsize car segment, Mazda6 is successfully operating since 2002

3. In the crossover SUV segment, CX-9, CX-5, and CX-3 are successfully operating since 2007, 2012 and 2015 respectively.

4. In the roadster/convertible segment, MX-5/Miata is successfully operating since 1989.

Besides, there are eight Mazda models in a various segment that are not in operation now.

The launch of such many models is a great achievement of Mazda service. The operating of Mazda automotive vehicles on the roads of North American states continuously since 1972 is the evidence of the remarkable success of Mazda service. Mazda North American Operations (MNAO) is Mazda’s USA headquarters. There are Mazda dealerships and service centers in almost every North American state.

Mazda’s services in the United States

Mazda customer service is a general service which is an important aspect of after-sales service, and it is essential for every automotive manufacturing company. Mazda has made effective collaboration to ensure efficient service to Mazda customers in the United States.

Mazda service is available 24 hours a day, 7 days a week anywhere in the United States and Canada. Mazda also offers 24/7 emergency roadside assistance to Mazda vehicle owners. Users can download my Mazda app on Android phone or iPhone and request for roadside assistance directly from the app. It is an attempt to offer a premium membership experience to pride owners of Mazda vehicles. The app is a convenience for owners to make a request for assistance.

Serving a large network of customers, Mazda has launched a broad spectrum of services in the United States. These include the following:

1. Mazda financing – The service deals with auto financing to the prospective vehicle owners.

2. Recalls and special service programs – The service deals with Mazda recalls and Special Service Programs. The necessary information is planned and communicated to customers by various means.

3. Vehicle import and export – The service is support for import and export of Mazda vehicles.

Service is Success

It is apparent that Mazda has the policy to keep its customers happy forever, as most Japanese companies do. This policy apparently prevails in other countries where Mazda vehicles are running on the roads. A happy customer will plan his next vehicle from the same manufacturer. Good service is the foundation stone of success is the ideology of Mazda. And it is also the secret of enormous success of Mazda Motor Corporation.